Shipping Policy - KEEN Footwear
At KEEN Footwear, we prioritize delivering your order with care and clarity. This shipping policy outlines the entire process from order placement through delivery, so you know exactly what to expect when purchasing our high-quality footwear products.
1. Order Processing Time
Once your payment is successfully completed, your order will enter our processing system. Our standard processing timeframe is 1–3 business days.
This time may vary due to factors such as product availability, order verification, promotional events, or public holidays. Please note that the processing time is separate from actual shipping transit time.
2. Shipping Availability and Methods
Shipping options depend on both the destination and the specific items in your order. During checkout, you will see all available shipping methods along with any corresponding charges.
Some products or delivery locations may have shipping restrictions that will be communicated at checkout.
3. Estimated Delivery Time
Estimated delivery windows are displayed during checkout based on your chosen shipping method. Please expect delivery within 5-10 business days following dispatch.
Bear in mind actual delivery may be influenced by various factors such as carrier schedules, weather, customs inspections, public holidays, or unexpected logistical issues. These estimates are not guaranteed unless explicitly stated otherwise.
4. Shipping Charges
Shipping fees are calculated based on your delivery address, selected shipping service, and order specifics. You will see all applicable shipping costs before completing payment.
Occasionally, promotional shipping offers may include additional terms or restrictions.
5. Tracking Your Order
After your order has shipped, we may provide tracking information if available. Please allow the carrier some time to register the shipment and update their tracking system.
If tracking details are not immediately visible, it does not necessarily mean your package has not been dispatched.
6. Modifying Delivery Information
Verify your delivery address carefully when placing your order. If you notice any errors or need to make a change, contact us promptly at zherrod@okmabuiyak.tech.
While we will do our best to accommodate changes before the order ships, modifications cannot be guaranteed once your order enters fulfillment.
7. In Case of Failed Delivery
If the carrier cannot deliver your package, they may attempt a redelivery, hold the item for collection, or return it following their standard procedures. Please follow any delivery instructions provided by the carrier to ensure successful receipt.
8. Delays, Missing, or Damaged Packages
If your package is delayed beyond the estimated delivery window, appears lost, or arrives damaged, contact KEEN Footwear customer support immediately with your order details. We will investigate the situation and guide you through the next steps.