Return & Refund Policy

Return & Refund Policy

At KEEN Footwear, we want you to shop with confidence. If you are not satisfied with your purchase, here is how you can request a return, exchange, or refund under our policy.

Return Eligibility

You may return eligible products within 30 days of delivery. To be eligible for a return:

  • The item must be unused and remain in its original condition.
  • Products should include their original packaging and all accessories or components.
  • There must be no damage from improper use.
  • Please keep valid proof of purchase available for all returns.
  • Certain products may have specific return restrictions as allowed by law.

Submitting a Return Request

To initiate a return, please:

  1. Confirm your purchase meets the eligibility criteria above.
  2. Locate your KEEN Footwear order number.
  3. Identify the product(s) you want to return.
  4. Provide a clear reason for the return.
  5. Contact our customer support at zherrod@okmabuiyak.tech for return instructions.
  6. Follow the return procedure we provide—do not send products to any other address without confirmation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, notify KEEN Footwear immediately. We may ask for photos or additional details to verify the issue. Depending on the case and legal requirements, we will arrange replacement, refund, or another suitable resolution.

Return Inspection and Decision

Once we receive your returned items, KEEN Footwear will inspect them to ensure they meet return conditions. After review, we will inform you whether your refund or exchange is approved. We may contact you for additional information if needed before finalizing.

Refunds

Approved refunds are normally processed back to the original payment method used. Refund availability and timing depend on your payment provider and transaction type. Once approved, refunds typically take 5-10 business days to process.

Return Shipping Costs

For returns due to a change of mind, you may be responsible for the return shipping costs where permitted by law. If the return is due to an error on our part—like receiving the wrong or defective product—we will evaluate the situation and cover or arrange appropriate shipping costs accordingly.

Exchanges

Exchanges depend on current stock availability. If the replacement you request is not available, we will offer other options or process a refund if suitable.

Order Cancellations

If you need to cancel your order, please contact KEEN Footwear customer support as soon as possible. Orders already processed for shipment may not be cancelable, and you may need to follow the return process after receipt.

Non-Returnable Items

Some items, such as personalized or hygiene-related products, may not qualify for returns due to change of mind, where allowed by law. This does not affect your statutory consumer rights.